1. Information We Collect

We collect information that you voluntarily provide when placing an order, subscribing to updates, contacting support, or interacting with our website. This may include your name, email address, phone number, delivery address, date of birth, order details, and communication preferences.

2. Order and Delivery Information

When you place a Cash on Delivery order, we collect the information necessary to confirm, prepare, ship, and deliver your order. This may include your delivery address, contact number, order contents, delivery instructions, and information required by our delivery partners.

3. Website Usage Information

We may automatically collect limited technical and usage information when you browse our website. This can include your IP address, browser type, device type, operating system, pages viewed, approximate session duration, referring pages, and general interaction with website features.

4. How We Use Your Information

We use collected information to process and confirm Cash on Delivery orders, arrange deliveries, communicate order updates, respond to customer enquiries, provide support, improve website functionality, understand customer preferences, prevent misuse, and maintain the security and reliability of our services.

5. Cash on Delivery

Our website operates exclusively on a Cash on Delivery basis. We do not request or process online card payments, bank card information, internet banking credentials, or digital payment details through the website. Payment is collected by the authorized delivery process when the order is delivered.

6. Promotional Communications

If you choose to receive promotional communications, we may use your email address or phone number to send information about products, offers, recommendations, or other shopping updates. You may unsubscribe from promotional emails or opt out of non-essential communications at any time. Transactional messages relating to an order may still be sent when necessary.

7. Cookies and Similar Technologies

We may use cookies and similar technologies to remember preferences, maintain essential website functionality, understand website usage, and improve your browsing experience. You can adjust cookie settings through your browser, although disabling certain cookies may affect some website features.

8. Personalisation

We may use information about your browsing activity, preferences, and previous orders to make product recommendations and present content that may be more relevant to you. Personalisation is intended to improve the shopping experience and does not change the terms of your Cash on Delivery orders.

9. Sharing Information With Service Providers

We may share limited information with trusted service providers when necessary to operate the website and fulfil your orders. These may include delivery and logistics providers, website hosting providers, email service providers, analytics providers, customer support services, and technical service providers. Such parties are expected to use information only for the services they provide.

10. Delivery Partners

Information such as your name, phone number, delivery address, and order details may be provided to delivery partners so that your Cash on Delivery order can be successfully delivered. Delivery partners may contact you regarding delivery arrangements, delivery status, or collection of the applicable Cash on Delivery amount.

11. Information Security

We take reasonable administrative, technical, and organisational measures to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse. Information transmitted through the website may be protected using industry-standard encryption technologies where appropriate.

12. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, including order fulfilment, customer support, record keeping, dispute resolution, fraud prevention, and compliance with applicable legal requirements.

13. Order History

Information relating to completed, cancelled, returned, or unsuccessful orders may be retained to maintain accurate business records, assist with customer service, identify repeated issues, prevent misuse, and improve our services.

14. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate permission. If we become aware that personal information has been submitted by a child in circumstances where collection is not permitted, we may take reasonable steps to remove such information.

15. Fraud and Abuse Prevention

We may use order, device, contact, and website activity information to identify suspicious activity, fraudulent orders, repeated misuse of services, or other behaviour that could compromise customers or the operation of the website.

16. Third-Party Links

Our website may contain links to third-party websites, services, or resources. We are not responsible for the privacy practices, content, or security of external websites. We encourage you to review the privacy policies of third-party services before providing them with personal information.

17. Your Privacy Choices

Depending on applicable law, you may have rights concerning your personal information, including requesting access to certain information, requesting corrections, asking about how information is used, or requesting deletion where legally permitted. Certain information may need to be retained when required for legitimate business or legal purposes.

18. Unsubscribing From Marketing

You can opt out of promotional communications by using the unsubscribe option included in applicable marketing emails or by contacting customer support through the available communication channels. Opting out of marketing does not prevent essential communications relating to orders, deliveries, returns, or other service-related matters.

19. Changes to Your Information

If you believe that the personal information associated with your account, order, or communication preferences is inaccurate or incomplete, you may request that the information be corrected where applicable.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, legal requirements, or privacy practices. Any updated version will be made available on this website. Continued use of the website after an update may be subject to the revised policy.

21. Consent

By using the website, submitting information, or placing an order, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of information as described here, subject to applicable law.

22. Contact Regarding Privacy

If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, you may contact our customer support team through the communication options provided on the website.

1. Acceptance of Terms

By browsing this website, placing an order, or using any of the services provided through the website, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree with any part of these terms, please discontinue use of the website.

2. Eligibility

By using this website, you confirm that the information you provide is accurate and that you have the legal capacity to place orders and enter into applicable agreements. Orders may be restricted or cancelled where required by applicable laws or regulations.

3. Website Use

You agree to use this website only for lawful purposes. You must not misuse the website, interfere with its operation, attempt unauthorized access, introduce harmful code, collect information belonging to other users, or use the website in a manner that could damage its availability, security, or functionality.

4. Product Information

We make reasonable efforts to ensure that product names, descriptions, specifications, images, availability, and prices displayed on the website are accurate. However, colors and visual appearance may vary depending on your device or screen settings. Minor variations may occur, and errors or inaccuracies may be corrected at any time.

5. Product Availability

Products displayed on the website are subject to availability. Adding an item to your cart does not guarantee that the item will remain available until an order is confirmed. We reserve the right to limit quantities or discontinue products without prior notice.

6. Pricing

Product prices and applicable delivery charges are displayed on the website and may change from time to time. We reserve the right to correct pricing errors, omissions, or inaccuracies. If an order is affected by a significant pricing error, the order may be cancelled and the customer may be notified accordingly.

7. Orders

Placing an order constitutes a request to purchase the selected products. All orders are subject to product availability, address verification, delivery coverage, and confirmation. We reserve the right to accept, reject, limit, or cancel an order for legitimate operational, availability, security, or fraud-prevention reasons.

8. Cash on Delivery

Cash on Delivery is the only payment method accepted through our shopping service. Payment is collected at the time of delivery according to the applicable order amount. We do not offer online card payment, bank transfer, or other digital payment methods through the website unless expressly stated otherwise in the future.

9. Order Confirmation

After an order is submitted, we may contact you using the information provided during checkout to verify the order, delivery address, or other necessary details. An order may be cancelled if the information cannot be verified or if the order does not meet our fulfilment requirements.

10. Order Cancellation

Orders may be cancelled before dispatch where cancellation is available. We may also cancel an order because of product unavailability, incorrect pricing, inaccurate information, delivery limitations, suspected fraud, repeated failed deliveries, or other legitimate operational reasons.

11. Shipping and Delivery

Orders are generally prepared for dispatch within 24 hours after confirmation. Estimated delivery is generally within 2–5 business days, depending on destination, courier availability, weather, public holidays, and other circumstances beyond our reasonable control.

12. Delivery Charges

Applicable delivery charges, if any, will be displayed before the order is submitted. Delivery charges may vary according to order value, destination, product type, or applicable shipping conditions.

13. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and reachable contact information. We are not responsible for delays, failed deliveries, or additional delivery attempts caused by incorrect, incomplete, or inaccessible address information.

14. Delivery Attempts

Customers are expected to be available or make reasonable arrangements to receive their Cash on Delivery order. Repeated failed delivery attempts, refusal to accept an order, or inability to collect the applicable amount may result in cancellation or restrictions on future Cash on Delivery orders.

15. Inspection at Delivery

Where inspection is permitted by the delivery process, customers should check the package and product condition as soon as reasonably possible. Any damaged, incorrect, or missing item should be reported through the available customer support process within the applicable reporting period.

16. Returns

Eligible products may be returned in accordance with our Return Policy. Unless otherwise specified, returned products must remain unused and in their original condition and packaging, with applicable tags, accessories, and proof of purchase where required.

17. Non-Returnable Products

Certain products may not be eligible for return due to hygiene, safety, consumable, personalization, or other product-specific considerations. Applicable exclusions will be communicated through the relevant product or return information.

18. Refunds

Approved refunds for eligible returns will be processed according to the applicable Return and Refund Policy after the returned product has been received and inspected. Since orders are Cash on Delivery, no refund will be issued to a card or online payment account for a Cash on Delivery order.

19. Promotional Offers

Promotional offers, discounts, bundles, and other special pricing may be subject to additional conditions, availability, quantity limits, or eligibility requirements. Offers may be modified, suspended, or withdrawn without prior notice where permitted by law.

20. Customer Information

You agree to provide accurate, complete, and current information when placing an order or communicating with us. We may rely on the information provided by you for order processing, delivery, customer support, and service-related communications.

21. Fraud Prevention

We may review orders and account or website activity to identify suspected fraud, misuse, false information, repeated unsuccessful deliveries, or other activity that could affect the security or operation of the service. Orders may be declined or cancelled where reasonably necessary.

22. Intellectual Property

Unless otherwise stated, website content including text, graphics, photographs, logos, icons, product presentations, layouts, designs, and software is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, publish, or commercially exploit website content without appropriate authorization.

23. Third-Party Services

Certain website functions may rely on third-party providers, including delivery, hosting, analytics, communication, or technical service providers. Their services may be subject to separate terms and privacy practices.

24. Website Availability

We aim to keep the website available and functioning properly but do not guarantee uninterrupted or error-free access. Website functionality may occasionally be affected by maintenance, technical issues, network interruptions, security events, or circumstances beyond our reasonable control.

25. Limitation of Liability

To the maximum extent permitted by applicable law, we are not responsible for indirect, incidental, special, consequential, or unforeseeable losses arising from the use of the website or products purchased through it. Nothing in these terms limits liability where such limitation is prohibited by applicable law.

26. Events Beyond Our Control

We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including natural events, severe weather, transportation disruptions, courier delays, communication failures, technical outages, government restrictions, or other unforeseen events.

27. Privacy

Personal information collected through the website is handled in accordance with our Privacy Policy. By using the website, you acknowledge that information may be collected and used as necessary to operate the service, fulfil orders, arrange delivery, provide support, and meet applicable legal obligations.

28. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes to our services, website features, business practices, or legal requirements. Updated terms will become applicable when published on the website, unless otherwise required by law.

29. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be limited or removed to the extent necessary, while the remaining provisions will continue to apply.

30. Governing Terms

These Terms and Conditions are intended to govern your use of the website and purchase of products through the shopping service. Any applicable rights or obligations that cannot legally be excluded or limited will remain unaffected.

31. Contact and Support

For questions regarding orders, products, delivery, returns, or these Terms and Conditions, customers may use the support and communication options made available on the website.

1. Return Eligibility

We offer a 14-Day Return Policy on eligible products from the date the order is delivered. To qualify for a return, the product must generally be unused, unworn, undamaged, and in its original packaging with all applicable tags, accessories, manuals, and other included materials.

2. Return Condition

Products returned with signs of use, washing, alteration, damage, missing accessories, removed tags, or improper packaging may be refused or may qualify only for a partial refund where permitted. Customers are responsible for keeping the product in suitable condition until the return has been completed.

3. Return Request

Return requests must be submitted within 14 days of delivery. The request should include the applicable order information and a clear description of the reason for the return. Additional information or photographs may be requested when necessary to evaluate the request.

4. Return Approval

Submitting a return request does not automatically guarantee approval. Returns are reviewed against the applicable eligibility requirements. Once a return is approved, customers will receive instructions regarding the applicable return procedure.

5. Return Shipping

Where a return is approved, return shipping arrangements will be provided according to the applicable return conditions. Customers should not send products to an address that has not been provided through the approved return process.

6. Non-Returnable Products

Certain products cannot be returned because of their nature, hygiene requirements, safety considerations, or applicable regulations. These may include perishables, opened personal care or hygiene products, products that have been consumed or used, activated SaaS licences, redeemed gift cards, and other products specifically identified as non-returnable.

7. Incorrect or Missing Items

If you receive an item that is different from what you ordered, or if an item is missing from your package, please report the issue as soon as reasonably possible. We may request photographs or other information to verify the issue before arranging an appropriate resolution.

8. Damaged Items

If a product arrives damaged, the issue should be reported within 48 hours of delivery whenever reasonably possible. Photographs showing the product, packaging, and visible damage may be requested. Depending on the circumstances, an eligible damaged item may qualify for a replacement, return, or refund.

9. Defective Products

Products that arrive defective or develop a qualifying defect may be reviewed separately from standard change-of-mind returns. The available resolution may depend on the nature of the defect, product category, applicable warranty conditions, and other relevant circumstances.

10. Return Inspection

Returned products may be inspected after they are received. Approval of a refund or other resolution is subject to the product satisfying the applicable return requirements. Products that do not meet the requirements may be returned to the customer where appropriate.

11. Refund Processing

Once an eligible return has been received and successfully inspected, an approved refund will generally be processed within 5–7 business days. Processing times may vary depending on the selected refund method and applicable banking or administrative processing times.

12. Cash on Delivery Refunds

All orders are placed using Cash on Delivery. Because no online payment is collected at checkout, refunds for eligible Cash on Delivery orders will not be returned to a credit card, debit card, or online payment account. Approved refunds may be issued through an available bank transfer method or as store credit, subject to the applicable refund procedure.

13. No Cash Refund at Delivery

Delivery personnel are not authorized to provide cash refunds at the time of pickup or delivery. Any approved refund will be handled through the designated refund process after the returned product has been received and inspected.

14. Store Credit

Where store credit is selected or offered as the applicable resolution, the credit may be issued after the return has been approved. Store credit may be subject to applicable conditions and cannot be exchanged for cash unless required by applicable law.

15. Return Shipping for Change of Mind

For returns requested solely because a customer has changed their mind, return shipping arrangements may be subject to the conditions applicable to the product and order. Products returned because they are damaged, defective, incorrect, or otherwise not as ordered may be handled differently.

16. Refused or Failed Deliveries

Refusing a Cash on Delivery package at the time of delivery is not necessarily treated as a standard return. Repeated refusal of confirmed orders or repeated failed delivery attempts may affect eligibility for future Cash on Delivery orders.

17. Exchanges

Exchanges may be available for selected products depending on stock, product category, and applicable conditions. If an exchange cannot be provided, an eligible return may instead be processed according to this policy.

18. Final Sale Products

Products identified as final sale, clearance, customized, personalized, or otherwise excluded from returns are not eligible for return unless they arrive damaged, defective, incorrect, or applicable law provides otherwise.

19. Return Packaging

Customers should package returned products securely to help prevent damage during transportation. Products damaged because of inadequate return packaging may be subject to review before a refund or replacement is approved.

20. Refund Deductions

Where permitted by applicable law and the relevant policy conditions, deductions may apply for missing items, damaged components, excessive use, or other issues that reduce the condition or value of the returned product.

21. Late Return Requests

Return requests submitted after the applicable 14-day period may not be accepted unless an exception applies because of a confirmed defect, delivery issue, legal requirement, or another circumstance approved under the applicable policy.

22. Refund Timing

The time required to complete a refund begins after the returned product has been received and, where applicable, successfully inspected and approved. Banking or other third-party processing times may affect when the refunded amount becomes available.

23. Policy Exceptions

We may make reasonable exceptions to this policy in individual cases where circumstances justify doing so. Any exception does not automatically modify the policy or create an ongoing entitlement for other orders.

24. Abuse of the Return Policy

We reserve the right to review repeated, suspicious, or potentially fraudulent return activity. Orders, returns, replacements, or future Cash on Delivery eligibility may be restricted where there is reasonable evidence of misuse, fraud, or abuse.

25. Policy Updates

We may update this Return and Refund Policy from time to time to reflect changes in products, services, operational procedures, or applicable requirements. The updated policy will be made available on the website.

26. Customer Support

Customers with questions regarding returns, damaged products, refunds, exchanges, or order-related issues may use the support options provided on the website. Please keep your order information available so that the request can be reviewed efficiently.